This unit will develop your skills to deliver quality customer service and sell to retail customers. By understanding customer needs, you will be able to match products and services to enhance the customer experience and maximise sale opportunities.
This unit will give you the skills to interact and communicate with a diverse range of customers to assist with enquiries. By contributing to a service culture, you will enhance the customer experience and build the company’s reputation.
Once you’ve completed the skills builder, you will be issued a nationally recognised Certificate of Attainment for each unit of study.
Should you later choose to enrol in the full qualification, you will receive a course credit for these units.
Each skills builder is designed to give you strong foundation skills in their related industry sector. Industry skills builder improve your employability skills and give you the confidence to adapt and thrive in the workplace.
What really sets this program apart is the hands-on practical experience it provides. Learners are immersed in a simulated business, giving them the opportunity to put their newfound knowledge into practice and build confidence in their abilities. And with access to business support documents and templates, as well as guided instructions for simulation roleplays, you’ll have everything you need to succeed.
If you are a student looking to enrol in the course, please contact your Employment Consultant.