Workplace Etiquette and Resilience Building Course (In Person)

Duration

  • Five (5) Day Face-to-Face workshop

Course Info

  • Supported environment
  • Multi-Award winning

Support participants to handle workplace challenges with confidence

This trainer-led, face-to-face workshop helps participants understand how to behave professionally at work and build resilience in challenging situations. It’s designed to strengthen communication, emotional awareness, and problem-solving – all essential for maintaining wellbeing and working well with others.

Learning outcomes

Throughout the course, learners will explore how personal and workplace factors affect wellbeing, and how to manage stress and conflict in a professional way.

They’ll practise communicating with supervisors, asking for help, and responding to feedback. The course also covers how to build positive relationships, use problem-solving strategies, and access support resources when needed.

On successful completion, participants will receive a Statement of Attainment, which can be added to their resume or used as credit toward further study.

If you are a student looking to enrol in the course, please contact your Employment Consultant. 

What is the Workplace Etiquette and Resilience Building Course

This trainer-led, face-to-face workshop introduces participants to key behaviours and skills for handling workplace challenges. 

The course focuses on building resilience, managing stress, dealing with conflict, and understanding appropriate workplace conduct – all essential for thriving in today’s job market.

Is this course accredited?

Yes, the course is accredited. It includes the nationally recognised units BSBPEF201 Support personal wellbeing in the workplace and BSBXCM301 Engage in workplace communication, which can be found on Training.gov.au.

Upon successful completion of the course requirements, participants will receive a Statement of Attainment. This can be added to their resume or portfolio and may also count as credit toward a full qualification if they choose to continue their studies later.

What is covered in this course?

Some of the key elements covered in this course includes:

  • Identify personal factors that may impact on wellbeing. 
  • Identify workplace factors that may impact on wellbeing 
  • Recognise relationship between personal wellbeing and identified workplace factors relevant to own role 
  • Arrange communication with supervisor 
  • Plan relevant content for communication including strategy for dealing with a negative response 
  • Select appropriate wellbeing resources applicable to own workplace 
  • Uses listening and questioning techniques to request assistance and confirm understanding 
  • Establishes relationship with relevant personnel 
  • Uses problem solving skills to address a range of issues, seeking advice of others, where necessary

Do participants need to attend all days?

Yes, it’s important to attend all five (5) days of the course.

The course runs from 9:00am to 3:30pm each day. Attending every day gives participants the best chance to build their skills in managing stress, building resilience, handling conflict, and understanding appropriate behaviour in the workplace.

Why study with us?

  • Engaging and Supportive Learning.

  • Our fully integrated learning management system makes it easy to track progress and stay on top of course activities. It also helps our team identify when participants may need extra support – so no one gets left behind.

Equipment and resources

Participants will need access to the following equipment to complete this course: 

  • Computer with Internet access
  • Device with in-built camera, for example a Smartphone
  • Software packages, such as Microsoft Word, Excel, PowerPoint (or similar)
  • Adobe Acrobat Reader