BSB20120 Certificate II in Workplace Skills

Duration

  • Enrolments valid for 12 months

Course Info

  • Study online
  • Supported environment
  • Multi-award winning

Nationally recognised training for entry-level jobs

This course is a great starting point for people who are new to the workforce or looking to build their confidence. It provides essential skills for working in an office or admin role and opens up options for further study.

Learning outcomes

Participants will learn how to manage their time, use workplace technology, communicate effectively, and understand basic business operations. Training includes hands-on tasks that reflect real workplace situations.

Possible job outcomes include:

  • Office assistant
  • Admin assistant
  • Service assistant

If you are a student looking to enrol in the course, please contact your Employment Consultant.

Learning pathway

We’ve created a clear and supportive learning journey to help participants build skills for a successful career in business.

With easy-to-follow worksheets and practical activities, learners will step into real-life workplace scenarios. These simulations are designed to help them practice the kind of tasks and behaviours expected on the job.

Units are grouped in a way that makes learning easier and more meaningful.

What makes this course stand out is the hands-on experience. Learners get to work in a simulated business environment, where they can apply what they’ve learned and build confidence. They’ll also have access to helpful business documents, templates, and step-by-step guides for roleplay activities — everything they need to succeed.

Course outline

Semester 1

Preparing yourself for work

BSBPEF201

Support personal wellbeing in the workplace

BSBPEF202

Plan and apply time management

Establishing effective business practices

BSBOPS201

Work effectively in business environments

BSBWHS211

Contribute to the health and safety of self and others

BSBSUS211

Participate in sustainable work practices

Semester 2

Communicating in the workplace

BSBCMM211

Apply communication skills

BSBTEC202

Use digital technologies to communicate in a work environment

Delivering customer service

BSBOPS203​

Deliver a service to customers

Cluster: SIRXCEG002 | SIRXCEG003

Assist with customer difficulties | Build customer relationships and loyalty

Delivery

  • 100% Online – Learn Anytime, Anywhere.
  • Our short lessons are easy to follow and visually engaging. They include helpful videos and job aids to make learning simple and practical.

  • All course materials are mobile-friendly, so learners can study on the go — whether they’re on the train, at the park, or relaxing at home.
  • Plus, to give them an extra edge, learners also get access to job-readiness short courses that build skills for a range of roles.

Why study with us?

  • Engaging and Supportive Learning.

  • Our easy-to-use online platform helps learners stay organised and track their progress. The experience is interactive, practical, and designed to keep learners motivated from start to finish.

Equipment and resources

Participants will need access to the following equipment to complete this course:

  • Computer with Internet access
  • Device with in-built camera, for example a Smartphone
  • Software packages, such as Microsoft Word, Excel, PowerPoint (or similar)
  • Adobe Acrobat Reader