The nationally recognised BSB20120 Certificate II in Workplace Skills prepares students for an entry-level job or further study options.
This qualification develops skills in time management, business operational practices, technology use, and workplace communication.
This pathway is focussed on building a broad repertoire of skills for office assistant roles, suitable for all industry sectors. Students will participate in simulated workplace experiences, designed to get them practicing on-the-job performance skills.
Some roles this would prepare them for include:
If you are a student looking to enrol in the course, please contact your Employment Consultant.
We have put together an awesome learning pathway to prepare you for a successful career in retail.
Together with creative and easy to use worksheets, you’ll be immersed into a variety of simulated environments and navigate through activities designed to get you practicing on-the-job performance and behaviour.
Units are grouped into logical batches to ensure you get the most out of the course.
What really sets this program apart is the hands-on practical experience it provides. Learners are immersed in a simulated business, giving them the opportunity to put their newfound knowledge into practice and build confidence in their abilities. And with access to business support documents and templates, as well as guided instructions for simulation roleplays, you’ll have everything you need to succeed.
Support personal wellbeing in the workplace
Plan and apply time management
Work effectively in business environments
Contribute to the health and safety of self and others
Participate in sustainable work practices
Apply communication skills
Use digital technologies to communicate in a work environment
Deliver a service to customers
Cluster: SIRXCEG002 | SIRXCEG003
Assist with customer difficulties | Build customer relationships and loyalty
But that’s not all! To give you a competitive edge, you’ll have access to job-readiness short courses which will build and enhance the skills necessary to work in a variety of roles.
You’ll need access to the following equipment to complete this course: