BSB20120 Certificate II in Workplace Skills


  • Enrolments valid for 12 months

Course Info

  • Study online
  • Constant support
  • Multi-award winning

The nationally recognised BSB20120 Certificate II in Workplace Skills prepares students for an entry-level job or further study options.

This qualification develops skills in time management, business operational practices, technology use, and workplace communication.

Learning outcomes

This pathway is focussed on building a broad repertoire of skills for office assistant roles, suitable for all industry sectors. Students will participate in simulated workplace experiences, designed to get them practicing on-the-job performance skills.

Some roles this would prepare them for include:

  • Office assistant
  • Admin assistant
  • Service assistant

If you are a student looking to enrol in the course, please contact your Employment Consultant.

Learning pathway

We have put together an awesome learning pathway to prepare you for a successful career in retail.

Together with creative and easy to use worksheets, you’ll be immersed into a variety of simulated environments and navigate through activities designed to get you practicing on-the-job performance and behaviour.

Units are grouped into logical batches to ensure you get the most out of the course.

What really sets this program apart is the hands-on practical experience it provides. Learners are immersed in a simulated business, giving them the opportunity to put their newfound knowledge into practice and build confidence in their abilities. And with access to business support documents and templates, as well as guided instructions for simulation roleplays, you’ll have everything you need to succeed.

Course outline

Semester 1

Preparing yourself for work


Support personal wellbeing in the workplace


Plan and apply time management

Establishing effective business practices


Work effectively in business environments


Contribute to the health and safety of self and others


Participate in sustainable work practices

Semester 2

Communicating in the workplace


Apply communication skills


Use digital technologies to communicate in a work environment

Delivering customer service


Deliver a service to customers

Cluster: SIRXCEG002 | SIRXCEG003

Assist with customer difficulties | Build customer relationships and loyalty


  • 100% online customised learning experience.
  • Our short, well-structured lessons are beautifully and visually presented, making them easy to follow and understand. They include useful job aids and videos that help explain concepts. All course resources are designed for you to access on the go. That means, if you’re out and about, on the train or bus, at the park or beach, you can access course materials on your tablet or smartphone.

But that’s not all! To give you a competitive edge, you’ll have access to job-readiness short courses which will build and enhance the skills necessary to work in a variety of roles.

Why study with us?

  • Engaging and immersive learning experience.
  • Dedicated and passionate student mentor team.

  • Our fully integrated learning management system helps you keep track of where you’re at and enables us to identify if you need additional support.

Equipment and resources

You’ll need access to the following equipment to complete this course:

  • Computer with Internet access
  • Device with in-built camera, for example a Smartphone
  • Software packages, such as Microsoft Word, Excel, PowerPoint (or similar)
  • Adobe Acrobat Reader