The nationally recognised BSB30120 Certificate III in Business (Customer Engagement) will give you the tools to provide service that keeps your customer coming back time and again. Customer engagement is all about goal setting to achieve a positive customer experience.
Understanding customer needs and providing qualified advice builds customer loyalty and brand reputation. You’ll learn how to use industry essential skills like organising and planning for success, delivering quality service, monitoring systems, and managing feedback and complaints, to make it easier for customers to connect with your brand.
The successful achievement of this Qualification requires you to complete all units and assessments. A Certificate of Competency will be issued once all completed units and assessments have been marked and have met all assessment requirements.
Employees in nearly every industry need strong business foundation skills. Some roles this course will prepare you for include:
If you are a student looking to enrol in the course, please contact your Employment Consultant.