The nationally recognised BSB30120 Certificate III in Business (Customer Engagement) will give you the tools to provide service that keeps your customer coming back time and again. Customer engagement is all about goal setting to achieve a positive customer experience.
Understanding customer needs and providing qualified advice builds customer loyalty and brand reputation. You’ll learn how to use industry essential skills like organising and planning for success, delivering quality service, monitoring systems, and managing feedback and complaints, to make it easier for customers to connect with your brand.
The successful achievement of this Qualification requires you to complete all units and assessments. A Certificate of Competency will be issued once all completed units and assessments have been marked and have met all assessment requirements.
Employees in nearly every industry need strong business foundation skills. Some roles this course will prepare you for include:
If you are a student looking to enrol in the course, please contact your Employment Consultant.
We have put together an awesome learning pathway to prepare you for a successful career in customer service.
Together with creative and easy to use worksheets, you’ll be immersed into a variety of simulated environments and navigate through activities designed to get you practising on-the-job performance and behaviour.
Units are grouped into logical batches to ensure you get the most out of the course.
Support personal wellbeing in the workplace
Organise personal work priorities
Participate in sustainable work practices
Use inclusive work practices
Assist with maintaining workplace safety
Engage in workplace communication
Apply critical thinking skills in a team environment
Write simple documents
Design and produce spreadsheets
Deliver and monitor a service to customers
Maintain business to business relationships
Respond to the service needs of customers and clients with disability
Process customer complaints
But that’s not all! To give you a competitive edge, you’ll have access to job-readiness short courses which will build and enhance the skills necessary to work in a variety of roles.
You’ll need access to the following equipment to complete this course: