CPP30316 Certificate III in Cleaning Operations

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CPP30316 Certificate III in Cleaning Operations

The nationally recognised CPP30316 Certificate III in Cleaning Operations will introduce you to the skills and knowledge needed to succeed in the competitive cleaning industry.   

You’ll learn how to manage work priorities, use and maintain cleaning chemicals and equipment safely by task type, and to deliver effective customer service. Focus is on the latest cleaning techniques, chemical safety and industrial equipment for commercial, domestic and specialty cleaners.  

Learning pathway

We have put together an awesome learning pathway to prepare you for a successful career in cleaning operations. Together with creative and easy to use worksheets, you’ll be immersed into a variety of simulated environments and navigate through activities designed to get you practicing on-the-job performance and behaviour. 

Units are grouped into logical batches to ensure you get the most out of the course. 

Semester 1
Preparing yourself for work and customer service
Organise personal work priorities and development 
Confirm and apply privacy and security requirements for cleaning work 
Work effectively in customer engagement

Provide effective client service
Managing customer complaints
Process customer complaints
Semester 2
Maintaining and using facilities and equipment
Maintain cleaning storage areas

Clean using microfibre and chemical-free techniques
Engaging customers
Clean using safe work practices | Clean glass surfaces | Clean and maintain furniture and fittings | Clean food-handling areas | Remove waste and recyclable materials
Caring for carpets

Maintain carpeted floors
Remove carpet stains


  • You will have the flexibility of a 100% online customised learning experience.
  • Our short, well structured lessons are beautifully and visually presented, making them easy to follow and understand. They include useful job aids and videos that help explain concepts.
  •  All course resources are designed for you to access on the go. That means if you’re out and about, on the train or bus, at the park or beach, you can access course materials on your tablet or smartphone.
  • But that’s not all! To give you a competitive edge, you’ll have access to job-readiness short courses which will build the general skills needed to land the job of your dreams.


  •  6 months full time study, enrolment valid for 12 months.

Equipment and resources

You’ll need access to the following equipment to complete this course 

  • Computer with Internet access, and a print (or access to a printer). 
  • Device with in-built camera, for example a Smartphone. 
  • Software packages, such as Microsoft Word, Excel, PowerPoint (or similar). 
  • Adobe Acrobat Reader. 
  • Access to 2 worksites for cleaning operations – this can be your place of residence and a friend or family members home or workplace. 
  • Cleaning products, equipment and consumables*; including (but not limited to): 
    • Chemicals: for example, bleach, all-purpose cleaner, window and carpet cleaners 
    • Equipment: for example, cloths, brushes and vacuum cleaning equipment 
    • Consumables: personal protective equipment, hand towels, bin bags and soaps 

*For a detailed list, contact your Employment Consultant. 

Why study with us?

  • Study online and at your own pace whilst meeting your program requirements.
  • Our fully integrated learning management system helps you keep track of where you’re at and enables us to identify if you need additional support.


Once you’ve completed all the units of competency within the course, you will be issued a Certificate III in Cleaning Operations qualification.  

Skilled cleaners are in demand. Some roles this course will prepare you for include:

  • Residential cleaner 
  • Commercial cleaner 
  • Room service attendant 
  • Hospitality cleaner 
  • Health care cleaner 
  • Cleaning contractor 
  • Cleaning supervisor 
  • Small business owner