The nationally recognised BSB30120 Certificate III in Business (Customer Engagement) will give you the tools to provide service that keeps your customer coming back time and again. Customer engagement is all about goal setting to achieve a positive customer experience.
Understanding customer needs and providing qualified advice builds customer loyalty and brand reputation. You’ll learn how to use industry essential skills like organising and planning for success, delivering quality service, monitoring systems, and managing feedback and complaints, to make it easier for customers to connect with your brand.
We have put together an awesome learning pathway to prepare you for a successful career in customer service. Together with creative and easy to use worksheets, you’ll be immersed into a variety of simulated environments and navigate through activities designed to get you practising on-the-job performance and behaviour.
Units are grouped into logical batches to ensure you get the most out of the course.
Engage in workplace communication
Apply critical thinking skills in a team environment
You’ll need access to the following equipment to complete this course:
Once you’ve completed all of the units of competency within the course, you will be issued a Certificate III in Customer Engagement qualification.
Some roles this course will prepare you for include: