SIR30216 Certificate III in Retail

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SIR30216 Certificate III in Retail

The nationally recognised SIR30216 Certificate III in Retail will give you a great introduction to the dynamic world of retail, arming you with the skills and knowledge to engage the customer, maintain daily store operations, and deliver on organisational expectations.

You’ll learn how to communicate product information, work effectively in a team environment, use retail technology, and build customer loyalty. Retail workers are dedicated and patient, with exceptional communication and people skills – which are must have skills in any job and industry!

Learning pathway

We have put together an awesome learning pathway to prepare you for a successful career in retail. Together with creative and easy to use worksheets, you’ll be immersed into a variety of simulated environments and navigate through activities designed to get you practicing on-the-job performance and behaviour.

Units are grouped into logical batches to ensure you get the most out of the course.

Semester 1
Contributing to WHS and security
Contribute to workplace health and safety | Identify and respond to security risk
Working in a retail environment
Organising work priorities and development
Work with diverse people
Work effectively in a service environment | Work effectively in a team
Semester 2
Developing customer relationships
Assist customers with diffculties | Build customer relationships and loyalty
Sell to the retail customer | Engage the customer
Provide online customer service
Supporting retail marketing activities
Promote innovation in a team environment
Support marketing and promotional activities


  • 100% online customised learning experience.
  • Our short, well-structured lessons are beautifully and visually presented, making them easy to follow and understand. They include useful job aids and videos that help explain concepts.
  • All course resources are designed for you to access on the go. That means if you’re out and about, on the train or bus, at the park or beach, you can access course materials on your tablet or smartphone.
  • But that’s not all! To give you a competitive edge, you’ll have access to job-readiness short courses which will build and enhance the skills necessary to work in a variety of roles.


  • Enrolment valid for 12 months.

Equipment and resources

You’ll need access to the following equipment to complete this course:

  • Computer with internet access
  • Device with in-built camera, for example a smartphone
  • Software packages, such as Microsoft Word, Excel, PowerPoint (or similar)
  • Adobe Acrobat Reader

Why study with us?

  • Engaging and immersive learning experience.
  • Dedicated and passionate student mentor team.
  • Our fully integrated learning management system helps you keep track of where you’re at and enables us to identify if you need additional support.


The successful achievement of this Qualification requires you to complete all units and assessments. A Certificate of Competency will be issued once all completed units and assessments have been marked and have met all assessment requirements.

Employees in nearly every industry need strong service skills. Some roles this course will prepare you for include:

  • Fontline sales assistant
  • Shop assistant
  • Cashier
  • Customer service representative
  • Retail supervisor
  • Team leader
  • Senior sales assistant