The nationally recognised SIR30216 Certificate III in Retail will give you a great introduction to the dynamic world of retail, arming you with the skills and knowledge to engage the customer, maintain daily store operations, and deliver on organisational expectations.
You’ll learn how to communicate product information, work effectively in a team environment, use retail technology, and build customer loyalty. Retail workers are dedicated and patient, with exceptional communication and people skills – which are must have skills in any job and industry!
We have put together an awesome learning pathway to prepare you for a successful career in retail. Together with creative and easy to use worksheets, you’ll be immersed into a variety of simulated environments and navigate through activities designed to get you practicing on-the-job performance and behaviour.
Units are grouped into logical batches to ensure you get the most out of the course.
You’ll need access to the following equipment to complete this course:
Once you’ve completed all the units of competency within the course, you will be issued a Certificate III in Retail qualification.
Employees in nearly every industry need strong service skills. Some roles this course will prepare you for include: