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CPP30321 Certificate III In Cleaning Operations

Duration

  • Enrolments valid for 12 months

Course Info

  • Study online
  • Supported environment
  • Multi-award winning

Practical training for cleaning industry roles

This nationally recognised course is a strong option for participants looking to work in cleaning across homes, businesses, or specialist environments. It teaches safe and effective cleaning methods using the latest tools, techniques, and equipment.

Learning outcomes

Throughout the course, learners will take part in hands-on activities that reflect real cleaning tasks.

They’ll learn how to manage their time, use cleaning chemicals safely, operate equipment correctly, and provide good customer service. The course also covers how to follow health and safety rules and work efficiently in different settings – from homes and hotels to hospitals and commercial sites.

This course can lead to jobs like:

  • Residential cleaner 
  • Commercial cleaner 
  • Room service attendant 
  • Hospitality cleaner 
  • Health care cleaner 
  • Cleaning contractor 
  • Cleaning supervisor 
  • Small business owner

To successfully complete the course, all units and assessments must be finished. A Certificate of Competency will be issued once all requirements are met.

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If you are a student looking to enrol in the course, please contact your Employment Consultant.

Learning pathway

We’ve created a clear and supportive learning journey to help participants build skills for a successful career in cleaning.

With easy-to-follow worksheets and practical activities, learners will step into real-life workplace scenarios. These simulations are designed to help them practice the kind of tasks and behaviours expected on the job.

Units are grouped in a way that makes learning easier and more meaningful.

What makes this course stand out is the hands-on experience. Learners get to work in a simulated business environment, where they can apply what they’ve learned and build confidence. They’ll also have access to helpful business documents, templates, and step-by-step guides for roleplay activities — everything they need to succeed.

Course outline

Semester 1

Preparing yourself for work and customer service

BSBPEF301

Organise personal work priorities

BSBOPS201

Work effectively in business environments

Developing teamwork skills

CHCDIV001

Work with diverse people

BSBXTW301

Work in a team

Managing customer service

BSBOPS304

Deliver and monitor a service to others

BSBOPS305

Process customer complaints

Semester 2

Cleaning specialist areas using safe work practices

BSBWHS211

Contribute to health and safety of self and others

CLUSTER: CPPCLO3105 | CPPCLO3111 | CPPCLO3113 | CPPCLO3104 | CPPCLO3107

Clean glass surfaces | Clean rooms, furniture and fittings | Clean food-handling areas and equipment | Clean high touch surfaces | Clean external surfaces

Maintaining and using facilities and equipment

CPPCLO3100​

Maintain cleaning storage areas

BSBWHS332X

Apply infection prevention and control
procedures to own work activities

Delivery

  • 100% Online – Learn Anytime, Anywhere.
  • Our short lessons are easy to follow and visually engaging. They include helpful videos and job aids to make learning simple and practical.

  • All course materials are mobile-friendly, so learners can study on the go — whether they’re on the train, at the park, or relaxing at home.
  • Plus, to give them an extra edge, learners also get access to job-readiness short courses that build skills for a range of roles.

Why study with us?

  • Engaging and Supportive Learning.

  • Our easy-to-use online platform helps learners stay organised and track their progress. The experience is interactive, practical, and designed to keep learners motivated from start to finish.

Equipment and resources

Participants will need access to the following equipment to complete this course:

  • Computer with internet access, and a printer (or access to a printer).
  • Device with in-built camera, for example a Smartphone.
  • Software packages, such as Microsoft Word, Excel, PowerPoint (or similar).
  • Adobe Acrobat Reader.
  • Access to 2 worksites for cleaning operations – this can be your place of residence and a friend or family member’s home or workplace.
  • Cleaning products, equipment and consumables*; including (but not limited to):
  • Chemicals: for example, bleach, all-purpose cleaner, window and carpet cleaners
  • Equipment: for example, cloths, brushes and vacuum cleaning equipment
  • Consumables: personal protective equipment, hand towels, bin bags and soaps

* For a detailed list, contact your Employment Consultant.