This unit will develop your skills to identify customer needs and deliver, monitor and improve customer service. Strong customer service will equip you to handle one-on-one interactions with clients, suppliers and work colleagues, and develop lasting relationships.
This unit focuses on the skills required to respond to individual needs of customers or clients with disability. Showing individual respect is the heart of excellent customer service.
Once you’ve completed the skills builder, you will be issued a nationally recognised Certificate of Attainment for each unit of study.
Should you later choose to enrol in the full qualification, you will receive a course credit for these units.
Each skills builder is designed to give you strong foundation skills in their related industry sector. Industry skills builder improve your employability skills and give you the confidence to adapt and thrive in the workplace.
What really sets this program apart is the hands-on practical experience it provides. Learners are immersed in a simulated business, giving them the opportunity to put their newfound knowledge into practice and build confidence in their abilities. And with access to business support documents and templates, as well as guided instructions for simulation roleplays, you’ll have everything you need to succeed.
If you are a student looking to enrol in the course, please contact your Employment Consultant.
But that’s not all! To give you a competitive edge, you’ll have access to job-readiness short courses which will build and enhance the skills necessary to work in a variety of roles.
You’ll need access to the following equipment to complete this course: