Pre – Employment Career Starter Course – Cert III in Customer Engagement (Online)


  • 6 day online workshop

Course Info

  • Supported
  • Multi-Award winning

Learning outcomes

On successfully completing and submitting the requirements of the course, you will be issued with a Statement of Attainment. This can be added to your Resume and portfolio.

Should you later choose to enrol in the full qualification, you will receive a course credit for these units. This course will provide you with the essential knowledge and skills that can boost your employability skills, giving you a more competitive edge in today’s job market and our digital world.

If you are a student looking to enrol in the course, please contact your Employment Consultant. 

What is the Career Starter Course?

The Career Starter Course is a 6 day online workshop that will help strengthen your job opportunities by providing you with some of the essential skills needed to be an effective team member and employee.

Even if you feel that you have already learned the below skills, the course will provide you with opportunities to further enhance previous skills and knowledge, giving you more of an advantage when being presented to the employer.

Is this course accredited?

The three units covered in this course are taken from Certificate III in Customer Engagement 

  • Apply knowledge of Work effectively with others
  • Work effectively in customer engagement
  • Contribute to health and safety of self and others

Among many other skills critical to the suitability for a specific job role, employers regard the above skills equally important when deciding on who to employ. Employers want people with these skills so that they can work effectively with the team in the organisation. Additionally, attending and participating in this course each day will provide opportunities for you to interact with the other students, and assists you to further develop your ‘team interaction’ skills, thus making you more employable to the employer.

Does this course guarantee me a job? 

While the course does not guarantee you a job, it will certainly help us build your portfolio to potentially increase your job opportunities and get you in front of the prospective employer.

Do I need to attend all days?

Yes, the training is provided to you over 6 days, as well as induction and an application day if required.

It is very important that you attend and participate over the entire course so that you are not missing out on any of the key aspects

How is my portfolio presented to the employer?

We will work closely with you in reverse marketing your portfolio to an extensive network of employers, this will assist in helping you secure a job quicker.

Why study with us?

  • Engaging and immersive learning experience.
  • Dedicated and passionate student mentor team.

  • Our fully integrated learning management system helps you keep track of where you’re at and enables us to identify if you need additional support.

Equipment and resources

You’ll need access to the following equipment to complete this course: 

  • Computer with Internet access
  • Device with in-built camera, for example a Smartphone
  • Software packages, such as Microsoft Word, Excel, PowerPoint (or similar)
  • Adobe Acrobat Reader