Turn everyday people skills into job-ready retail experience.
Whether it’s helping a customer find the right product or creating a welcoming store environment, this course gives participants the tools to succeed in retail. It’s a great fit for those looking to start work in shops, supermarkets, or customer-facing roles.
SIRXSLS001 Sell to the retail customer – Learn how to understand customer needs, match products and services, and make sales that leave customers satisfied.
SIRXCEG001 Engage the customer – Learn how to greet, assist, and communicate with a wide range of customers to build trust and support a great service culture.
Participants will practise their skills in a simulated retail environment, using easy-to-follow guides and templates.
After completing the course, they’ll receive a nationally recognised Certificate of Attainment for each unit. These units also provide a strong foundation for further study or entry into retail and customer service roles.
If you are a student looking to enrol in the course, please contact your Employment Consultant.