The nationally recognised SIR30216 Certificate III in Retail will give you a great introduction to the dynamic world of retail, arming you with the skills and knowledge to engage the customer, maintain daily store operations, and deliver on organisational expectations.
You’ll learn how to communicate product information, work effectively in a team environment, use retail technology, and build customer loyalty. Retail workers are dedicated and patient, with exceptional communication and people skills – which are must have skills in any job and industry!
The successful achievement of this Qualification requires you to complete all units and assessments. A Certificate of Competency will be issued once all completed units and assessments have been marked and have met all assessment requirements.
Employees in nearly every industry need strong business foundation skills. Some roles this course will prepare you for include:
If you are a student looking to enrol in the course, please contact your Employment Consultant.
We have put together an awesome learning pathway to prepare you for a successful career in retail.
Together with creative and easy to use worksheets, you’ll be immersed into a variety of simulated environments and navigate through activities designed to get you practicing on-the-job performance and behaviour.
Units are grouped into logical batches to ensure you get the most out of the course.
What really sets this program apart is the hands-on practical experience it provides. Learners are immersed in a simulated business, giving them the opportunity to put their newfound knowledge into practice and build confidence in their abilities. And with access to business support documents and templates, as well as guided instructions for simulation roleplays, you’ll have everything you need to succeed.
Contribute to workplace health and safety | Identify and respond to security risk
Organising work priorities and development
Work with diverse people
CLUSTER: SIRXIND001 | SIRXCOM002
Work effectively in a service environment | Work effectively in a team
CLUSTER: SIRXCEG002 | SIRXCEG003
Assist customers with diffculties | Build customer relationships and loyalty
CLUSTER: SIRXSLS001 | SIRXCEG001
Sell to the retail customer | Engage the customer
Provide online customer service
Promote innovation in a team environment
Support marketing and promotional activities
But that’s not all! To give you a competitive edge, you’ll have access to job-readiness short courses which will build and enhance the skills necessary to work in a variety of roles.
You’ll need access to the following equipment to complete this course: