TLI30321 Certificate III In Supply Chain Operations (Warehousing Operations)


  • Enrolments valid for 12 months

Course Info

  • Study online
  • Constant support
  • Multi-award winning

The nationally recognised TLI30321 Certificate III in Supply Chain Operations (Warehousing Operations), will give you a great introduction to the world of transport, warehousing and logistics, one of Australia’s fastest growing sectors.

Supply chain operators are efficient and organised with exceptional problem-solving and negotiation skills – which are essential skills across all industries.

Learning outcomes

The successful achievement of this Qualification requires you to complete all units and assessments. A Certificate of Competency will be issued once all completed units and assessments have been marked and have met all assessment requirements.

Employees in nearly every industry need strong business foundation skills. Some roles this course will prepare you for include:

  • Contracts administrator
  • Logistics administration officer
  • Logistics service clerk
  • Warehouse operator
  • Supply chain administrator
  • Supply chain officer

If you are a student looking to enrol in the course, please contact your Employment Consultant.

Learning pathway

We have developed a pathway focussed on building a wide-ranging capability of our students for roles in warehouse administration. Together with creative and easy to use worksheets, you’ll be immersed into a variety of simulated environments and navigate through activities designed to get you practicing on-the-job performance and behaviour.

In Semester 1, students begin learning about personal and professional practices to improve operational outputs. They then move on to developing communication skills essential when interacting with customers and internal stakeholders, that help build trust and increase motivation and team productivity.

In Semester 2, students learn how supply chain operators efficiently obtain, produce and distribute materials and products. Then they develop their skills to plan, implement and control procedures for the efficient and effective transportation and storage of goods, and to capture data from source point to consumption in order to fulfill customer needs.

What really sets this program apart is the hands-on practical experience it provides. Learners are immersed in a simulated business, giving them the opportunity to put their newfound knowledge into practice and build confidence in their abilities. And with access to business support documents and templates, as well as guided instructions for simulation roleplays, you’ll have everything you need to succeed.

Course outline

Semester 1

Developing effective work practices


Organise personal work priorities


Participate in environmentally sustainable work practices

Communicating with stakeholders


Work with diverse people


Deliver and monitor a service to customers


Lead a work team or group


Process customer complaints

Semester 2

Producing work documents


Organise warehouse records operations

CLUSTER: TLIA0004 and TLIA0015

Complete receival and despatch documentation
Organise receival and despatch operations


Identify goods and store to specifications

Monitoring chain of responsibility


Ensure the safety of transport activities


Shift materials safely using manual handling methods

Managing operations


Maintain stock control and receivals


Purchase goods and services


  • 100% online customised learning experience.
  • Our short, well-structured lessons are beautifully and visually presented, making them easy to follow and understand. They include useful job aids and videos that help explain concepts. All course resources are designed for you to access on the go. That means, if you’re out and about, on the train or bus, at the park or beach, you can access course materials on your tablet or smartphone.

But that’s not all! To give you a competitive edge, you’ll have access to job-readiness short courses which will build and enhance the skills necessary to work in a variety of roles.

Why study with us?

  • Engaging and immersive learning experience.
  • Dedicated and passionate student mentor team.

  • Our fully integrated learning management system helps you keep track of where you’re at and enables us to identify if you need additional support.

Equipment and resources

You’ll need access to the following equipment to complete this course: 

  • Computer with Internet access
  • Device with in-built camera, for example a Smartphone
  • Software packages, such as Microsoft Word, Excel, PowerPoint (or similar)
  • Adobe Acrobat Reader