Workplace Communication Skills Builder

Pathway to BSB20120 Certificate II in Workplace Skills

Duration

  • 25 hours per week
  • 8 weeks

Course Info

  • Study online
  • Constant support
  • Multi-award winning

BSBCMM211 Apply communication skills

This unit will develop your ability to apply basic communication skills in the workplace. Oral and written communication skills enable you to identify, gather, and convey information effectively.

BSBOPS203 Deliver a service to customers

This unit will develop your skills to deliver customer service at an introductory level. Being able to create a relationship with customers, identify their needs, deliver service, and process feedback will enhance the customer experience and build the company’s reputation.

Learning outcomes

Once you’ve completed the skills builder, you will be issued a nationally recognised Certificate of Attainment for each unit of study. 

Should you later choose to enrol in the full qualification, you will receive a course credit for these units.

Each skills builder is designed to give you strong foundation skills in their related industry sector. Industry skills builder improve your employability skills and give you the confidence to adapt and thrive in the workplace.

If you are a student looking to enrol in the course, please contact your Employment Consultant.

Delivery

  • 100% online customised learning experience.
  • Our short, well-structured lessons are beautifully and visually presented, making them easy to follow and understand. They include useful job aids and videos that help explain concepts. All course resources are designed for you to access on the go. That means, if you’re out and about, on the train or bus, at the park or beach, you can access course materials on your tablet or smartphone.

But that’s not all! To give you a competitive edge, you’ll have access to job-readiness short courses which will build and enhance the skills necessary to work in a variety of roles.

Why study with us?

  • Engaging and immersive learning experience.
  • Dedicated and passionate student mentor team.

  • Our fully integrated learning management system helps you keep track of where you’re at and enables us to identify if you need additional support.

Equipment and resources

You’ll need access to the following equipment to complete this course: 

  • Computer with Internet access
  • Device with in-built camera, for example a Smartphone
  • Software packages, such as Microsoft Word, Excel, PowerPoint (or similar)
  • Adobe Acrobat Reader