FAQ

Your EC (Employment Consultant) is the person who you meet at the employment provider office. He/she is the person who signed you up for the course. They can help you with the course.  

Speak to your Employment Consultant. 

You can use your phone or any mobile device to study online. However, some aspects of the course will require you to have access to a desktop or laptop computer. 

If you do not have access to a computer, please contact your Employment Consultant for help.

Your Employment Consultant can help you select a suitable course and get started with enrolment.

Yes! We’re here to support you every step of the way. Your course has been designed to be as interactive and engaging as possible to help you stay on track.

Although doing a course doesn’t guarantee you a job, having a qualification will strengthen your skills and your job prospects. It also helps your Employment Consultant get you in front of more potential employers, increasing your job opportunities.

• Computer with internet access
• Device with in-built camera, for example a smartphone or computer with webcam
• Software packages, such as Microsoft Word, Excel, PowerPoint (or similar)
• Adobe Acrobat Reader

If you have successfully completed other Certificate III courses (or higher) in the past, please notify your Employment Consultant before enrolling for a course and be sure to provide them with the “Statement of Attainment” documents from your previous College.

Your Employment Consultant assess your eligibility and let you know if any Credit Transfers can be applied.

We are DHS compliant – our study schedules are flexible to support annual activity requirements of 25 or 15 hours per week.

Speak to your Employment Consultant who will be able to help you suspend or withdraw.

Once enrolled and after receiving approval, you will receive an email notification with your login details. Your Employment Consultant will let you know approximately how long it will be before you receive your login details.

As soon as you have been approved, you will be sent an email with your Username and Password, as well as a link to the course (https://login.mciinstitute.edu.au/) 

If you do not receive the welcome email that has your login details:

1. Check your email SPAM folder.
2. Verify that the email address you provided to your Employment Consultant is the correct one that you use (most of us have more than one email address, so it’s important to verify this).
3. Speak to your Employment Consultant for assistance. They can check if the approvals for your course have gone through yet.

1. Check that you have internet access (preferably using Wifi rather than data).
2. Make sure that you are using the correct URL, which is https://login.mciinstitute.edu.au/.
3. Check that you are typing in the correct email address in the Username field. Be careful if you copy/paste from your email, that it doesn’t by mistake include mailto: before your email address.
4. Make sure that you are using the password, and that you have included the capital letters, punctuation and symbols.
5. If possible, use Chrome as your browser.

To request a new password, select “Forgotten your username or password?”. After clicking that link, you’ll need to enter either your username or your email address so an email can be sent to you with a new password. Then, repeat the login process.

To enter your course, you just need to type login.mciinstitute.edu.au into your browser, and then enter your username and password.  

To exit the course, all you need to do is tap the arrow next to your name on the top-right of the screen, and select “Log out” from the drop-down menu. Next, click the “close browser” button also on the top right of the screen.  

When you’re logged in, go to your Dashboard. 

On the right-hand side of the Dashboard, you’ll notice the section titled “REQUEST HELP”. This notifies your mentor that you need help. You must type in a subject heading and describe the help you need. Please do not leave these fields empty. When you’ve completed the form, just select “SUBMIT” and someone will get back to you.  

If you’re struggling, it is a good idea to visit the items under “Learning Material” for the lesson you are completing. You may have missed the important content that you’ll need to help answer the question.

If you continue to have difficulty, log a ticket and a mentor will contact you via email or phone to help you with the question. To log a ticket, go to your Dashboard, and complete all the fields under “REQUEST HELP” to the right of the screen.

The course is delivered online through our dynamic Learning Management System (eCampus) so you need access to a computer and the internet. This means you can study anywhere, anytime and at your own pace!

It would be a good idea to watch the video at the top of this page for a detailed tour of eCampus. It shows you step-by-step how to interact and complete activities and tasks.

When you first log in to the online portal (eCampus), you will need to accept our Terms and Conditions. There is a link to the Student Handbook on that screen.

Each qualification is made up of 2 semesters. Each semester is made up of a number of units. And each unit is made up of a number of lessons. Different units have a different number of lessons.

EaYour enrolment will be valid for up to 12 months. If you need any extra time to complete your course, please contact your MCI Mentor through the learning portal.

If you are a full-time or part-time Work for the Dole student, once you successfully complete Semester 1, then your Employment Consultant will enroll you into Semester 2.

If you are a Disability Employment Services (DES) student, as soon as you successfully complete Semester 1, Semester 2 will automatically become available to you.

You can receive a “Statement of Attainment” for each unit you have completed and that has been assessed as competent by your assessor. 

Once you have successfully completed all the units for your qualification, you will receive a Certificate for a Nationally Recognised Qualification, which is highly sought after by employers.

Successfully completed means each unit has been assessed as competent by your assessor.

Once all the unit are marked as competent, the processing for preparing your certificate will begin. It takes approximately a month for our Administration team to check everything and forward your file to the RTO Manager. Once the Compliance team approves it, your certificate is issued.

You will receive the hard copy of the certificate by mail.

As a full-time Work for the Dole/jobactive student, you are required to complete a minimum of 25 hours of study each week.

As a part-time Work for the Dole/jobactive student, you are required to complete a minimum of 15 hours of study each week.

As a full-time or part-time Work the for Dole/jobactive student, if you complete your required studies before the end of the week, you’ll need to wait for the beginning of the next week to see the next week’s lesson or lessons.

DES means you are registered through Disability Employment Services (DES), and therefore you need to complete the assessment tasks for each lesson before moving on to the next lesson. 

After you have completed and submitted all the assessment questions for a section tab (could be one, two or three lessons depending on the course), the next section tab automatically opens and becomes available to you.

You should aim to complete 15 questions or one section tab each week to stay on track of your study requirements.

This course progress bar is showing you how you are tracking based on every item in the qualification (all learning items and all assessment task questions), and not just the mandatory items for your course.  

If you want to see your progress for the mandatory items only, you should use the weekly progress bars that you can access from the Course page. 

There is a weekly progress bar that helps you track your progress of the mandatory tasks for the week. You can use it to keep track of what you’ve done and what you still need to do. 

At the bottom of the screen, you’ll find your semester progress bar or bars. This helps you keep track of your progress up to and including the current week (and not all the weeks for the course). 


 

Yes, you can both the weekly and semester progress bars to access mandatory items.  

The weekly progress bar can be used to access the next item on the list.  
 

1. Mouse over or touch a bar for the information. 
2. Click on the link to be taken to the item.

The semester progress bar can be used to access the next item on the list.  
 

1. Mouse over or touch a bar for the information. 
2. Click on the link to be taken to the item.

After submitting an assessment question, it’s a great short-cut way to link straight to the next question. It helps you by-pass needing to navigate back to the Course page using the breadcrumb. 

Under the “Learning Material” heading of each lesson, there are a number of items that will help you build your knowledge for the topic. You’ll need this knowledge in order to answer the assessment questions.

With learning activities, the answer as well as the feedback about the answer, is provided immediately after you submit your answer. Even though you can re-do the questions, it’s not necessary – as you already have seen the answer.

If after completing the learning material for a lesson topic, you feel you need further information, it is a good idea to jump on the web for help. However, never just copy and paste text you find. Always paraphrase your answer, and remember reference the URL/website. 

For the most part, there are 3 different types of questions:
1. Written answer questions
2. Questions where you need to perform a task, and then upload evidence (usually a screenshot, image or file)
3. Simulation roleplays where you need to video or audio record yourself performing a task according to specific requirements

Yes you do need to complete those questions – it is part of the requirements that all simulation roleplay tasks are completed. 

Vocational education is specifically designed to help prepare people for work. Therefore every qualification that’s completed online requires students to perform certain tasks as though they are at work. This is why these simulation roleplays are included as part of the assessment questions.

You can ask a family member or friend to help you with these tasks. While you wait for someone who will be available to help you, you can continue completing the other assessment questions. You can also ask your employment consultant to help you do the simulation.

Unless a question specifically requests students to submit a video recording, you can use audio recording instead of video/webcam. 

If the recording using webcam option doesn’t work on your computer, you can record the video or audio file using a smartphone and then upload the file. For example, on the iPhone, you can use Voice Memo (or similar).

 Make sure you are logged in to your email on your phone. 

1. Go to the file (audio or video file) on your phone and send it to your email. There is usually a “Share” button (could be an upward arrow), but that will depend on what phone you have. This will open your emails. 
2. Enter your email into the “To” field and add a subject title if you want to. 
3. Click “Send email”. 
4. Retrieve the email on your computer and save the attached file onto your computer. Give it a descriptive filename and include your name in the filename; for example: Jo Brown Question 8_1.

In some instances, you need to upload evidence as part of your submission. This could be a Word document, an Excel spreadsheet, or a video or audio file. Follow these steps to add a file to your submission. 

1. Access the question by clicking on the question link from the Course page. 
2. Scroll down and click on the “Add submission” button. 
3. Scroll down to the “File submissions” section. 
4. Tap in the box just above “Save changes”. The “File picker” window opens. 
5. Click on the “Choose file” button from the “File picker” window. 
6. Navigate to and select the file you want to upload. 
7. Type in a filename under “Save as”. The filename should include your name and the question number. 
8. Click the “Upload this file” button and you’ll be taken back to the question.  
9. Take note that the file has been added. Click the “Save changes” button. 
10. Scroll down and click on the “Submit assignment” button. 
11. Scroll down and tap the checkbox under “Confirm submission”, and then click the “Continue” button. Your answer has been submitted. 
12. Click on the “Week” section of the breadcrumb to take you back to the Course page. Or you can select the next question from the Weekly Progress Bar. 

 
IMPORTANT NOTE 

If this process doesn’t work, the issue may relate to the size of the file. In the case of a very large file, you could divide the file and insert multiple files for assessment. If you continue to have issues, please contact us. 

We have done our best to provide you with learning material, resources and activities to help you learn about the topics. For the most part, you’ll find information in the learning material to help you answer the questions. However, there are times when the requirement is to perform some independent research, and apply knowledge and skills to demonstrate autonomy and judgement (source: AQF level 3 criteria). 

Submitted questions are only sent to assessors once all the questions for a unit have been submitted. Once all the questions have been submitted for the entire unit – that is, all the assessment questions for all the unit’s lessons – the system will automatically send your unit to the assessor for marking. 

It’s important to continue with your studies while you wait to hear from the assessor.  

Allow approximately 2 weeks for the assessor to review your unit and provide feedback. 

There are times when you may need to redo a question or questions. When this is the case, use the specific feedback to help you redo your answer. You may also need to revisit the learning material for the lesson.

With vocational education, there is no “pass” or “fail”. Rather, for each assessment question for a unit, you receive either a “Satisfactory” or “Not Yet Satisfactory” result from your assessor. Once all the questions for the whole unit receive a “Satisfactory” result, the unit is marked as “Competent”. 

You have 3 attempts at getting a satisfactory result for assessment questions. After that, you may need to re-enrol for the course.

We have prepared a User Report for you under the Grades in your courses. To access your User Report, enter your course and then click on the “Grades” in the left navigation menu. This opens your “User report”.

When you receive a “Not yet satisfactory” grade, it means you need to go back to that question and add to or revisit the answer. 

You can access the question from your Course page, or you can just click the question on the screen, and it will take you to the question that needs more work. From that screen, you can either “Add a new attempt based on previous submission” or you can “Add a new attempt”.

Yes you can. You can access the question from your Course page, or you can just click the question on the screen, and it will take you to the question that needs more work.

Once you have achieved “Satisfactory” grades for all questions (both Core and Practical assessment questions) for a full unit of competency, the Assessor will mark that unit as “Competent”.

Once you achieve “Competent” grade for all the unit of competencies for the qualification you are studying, you will gain a qualification.

Try using Google Chrome or another browser. If you still have trouble, please log a ticket with us. 

To raise a ticket, you need to fill in the request help section found on the right hand side in Moodle.

Different computers have different settings, so sometimes when you access the items under “Learning Material” including the Micros, it doesn’t appear to fit nicely on the screen.

After you open the micro, try and use “fullscreen” mode. You can find the button to the immediate left of the X (Close browser) button on the very top right of the screen.

If you can’t access a link from the Resources or Learning Activities, please don’t be too concerned. For broken links, you can either search online for the article, or you can just continue on to the next item.

If you are using a computer at your employment provider, you may find that the company firewall blocks some links. If this is the case, please don’t be concerned. You can just continue on to the next item.

In all cases, we would appreciate if you logged a ticket to let us know. To do so, use the “REQUEST HELP” section on your Dashboard.

Yes, you can. For most of the course, you can complete the course on your mobile phone or tablet. The only part of the program that doesn’t work on mobile device are the games at the end of the lessons.  

Unless you have unlimited data, please be sure you are using Wifi when accessing and completing your online course. 

It is best to download and use the FREE Google Chrome app.

​

1. Tap on the Google Chrome icon. 
2. Type in the username and password under “Already have an account?” You received your login details via email. 
3. Tap Done. 

There are many different types of learning items, including micros, resources, activities and short courses. They have been designed as digital items and to provide you with the theory around the different lesson topics. 

Watch the video to see how to access and review these types of items, including some useful tips that will make things easier for you as you complete the qualification on a mobile device. 
 

Generally, the digital learning items work very well on Android devices. You can see the menu, and if you scroll down, you can see the link to the next topic. However, with Apple mobile devices (iPhone and iPad), it may be more difficult to see and click on the next topic links at the bottom of the screen. 

When you launch one of the digital learning items (micros, activities, resources and short courses) on your iphone, the item is displayed inside an iframe. This generates 2 scrollbars – an inner scrollbar for the content, and an outer scrollbar for the eCampus system (see the image below). 



If you scroll down, but you can’t see the link at the bottom, this is likely because the outer scrollbar hasn’t reached the bottom of the interface. 

On an iPhone, scrolling in the middle of the screen shows an inner iframe and the inner scrollbar. When the inner scrollbar reaches the bottom, you can get stuck. You need to access the outer scrollbar to be able to reach the bottom. You have to move your fingers right to the edge of the screen to scroll to the outer scrollbar. 

If you are still having trouble, follow the instructions in the following video for a way you can swipe up on the screen to activate the outer scrollbar. 
 

There are a number of different types of questions. See how to answer and submit a written answer question on your mobile device. 
 

Another type of question you could face is one where you are required to add a file as evidence of having done something. It could be a document, a photo or image, or even an audio or video file. Follow these steps when you need to add a file to your answer.
 

1. Access the question from the Course page. 
2. Read through the question and when you’re ready, scroll down and tap “Add submission”.
3. Scroll down to the “File submission” section, and tap in the section just above the “Save changes” button. The “Upload a file” window opens. 
4. Tap on the “Choose File” button. Depending on your mobile device, a number of options appear.  
5. Either “Take Photo or Video” (using your mobile device), select from your “Photo Library” or “Browse” to create or find the file. 
6. Enter a descriptive filename (including your name and the question number) under “Save as”. 
7. Tap “Upload this file”. This takes you back to the question. 
8. Tap “Save changes”.
9. Scroll down and tap “Submit assignment”. 
10. Scroll down, tap the checkbox to confirm your submission, and tap the “Continue” button.