Student FAQ

Home / Student FAQ

Have a question?

Check out our frequently asked questions below. If you can't find what you are looking for, please feel free to contact us.

Tour of eCampus (Online Learning Portal)

Watch the below video to learn about your online course.
How do I skip to different sections in the video?
How do I access Close Captions on the video?
Who is my EC?
How do I enroll into an MCI Achieve course?
Can I use my phone or tablet to study?
Who can help me choose a suitable course?
I have never studied a qualification before; will I still be able to do the course?
Does this course guarantee me a job?
What equipment and resources do I need to complete my course?
I have completed other similar courses. Will I be eligible for any Credit Transfers?
Is this course compliant with Work for the Dole (WFD)?
What do I need to do if I would like to suspend or withdraw my enrollment?
How do I log into my course?
My login isn’t working, what should I do?
How do I reset my password if I forget it?
What is the URL I should use to log into my course?
How do I logout of my course?
How can I request help while I’m logged into my course?
Where can I get help if I am struggling to answer assessment questions?

How your course works

How is the course delivered?
How do I use the online learning portal (eCampus)?
Where can I find the student handbook?
How is my course structured?
How long is my enrolment valid for?
What happens after I complete Semester 1?
What happens if I don’t finish the entire course?
What happens when I finish the course?
How will I receive my certificate?

Study requirements

I am a full-time student, how many hours of study do I need to complete each week?
I am a part-time student, how many hours of study do I need to complete each week?
I have finished my lesson/s and hours for the week. Why can’t I see the next lesson?
I am a DES student, how do I progress from lesson to lesson?

Seeing course, semester, lesson and weekly progress

There is a course progress bar on my Dashboard. What is it telling me?
Where can I see my weekly progress for mandatory study?
Where can I see my semester progress up to the current week?
Can I use the progress bars to click through to mandatory items?

Learning about lesson topics

What is Learning Material?
How does a Learning Activity work?

Answering assignment questions

Can I use internet content to help me complete my assignments?
What different types of assessment questions are there?
Do I need to complete the simulation roleplay questions as I am struggling to find someone to help me with the task?
What if my computer doesn’t have webcam functionality?
How do I email a file from my phone to my computer?
How do I add a file to my answer?
Why can’t I find the exact answer to a question in the learning material?

Gaining “Satisfactory” grades for assessment questions

When is my work submitted for assessment?
What happens when I submit an assessment?
How do I know if I passed or failed?
How many attempts do I get when I receive a “Not Yet satisfactory” result?

Viewing grades

Where can I find a summary of my grades?
What does “Not yet satisfactory” mean and what should I do?
Can I click through to a “Not yet satisfactory” question from the “User report” to update my answer and resubmit it?
When do I gain a “Competency” rating for an entire unit?
What do I need to do to gain my qualification?

Technical issues

How do I fix issues with my browser?
When I click on the “Micro”, it doesn’t fit nicely. How do I make it fit nicely?
What should I do if I get an error 404 (broken link) or firewall message when I try and access a link in the Resources or Learning Activity items?

Studying on your mobile device

Can I complete my course on my mobile device (smartphone or tablet)?
What browser should I use when completing the course on my mobile device?
How do I log in using the Google Chrome app?
How do I navigate around learning material?
I am having difficulty when scrolling around learning items on my iPhone – I can’t see the bottom section that has the links. What can I do about it?
How do I answer and submit a question on my mobile device?
How do I add an image, document, video or audio file to my answer on my mobile device?