Hover your mouse over the video, and then select the section from the table of contents.
Hover your mouse over the video, and then select CC at the bottom right of the screen.
Your EC (Employment Consultant) is the person who you meet at the employment provider office. He/she is the person who signed you up for the course. They can help you with the course.
Speak to your Employment Consultant.
You can use your phone or any mobile device to study online. However, some aspects of the course will require you to have access to a desktop or laptop computer.
If you do not have access to a computer, please contact your Employment Consultant for help.
Your Employment Consultant can help you select a suitable course and get started with enrolment.
Yes! We’re here to support you every step of the way. Your course has been designed to be as interactive and engaging as possible to help you stay on track.
Although doing a course doesn’t guarantee you a job, having a qualification will strengthen your skills and your job prospects. It also helps your Employment Consultant get you in front of more potential employers, increasing your job opportunities.
• Computer with internet access
• Device with in-built camera, for example a smartphone or computer with webcam
• Software packages, such as Microsoft Word, Excel, PowerPoint (or similar)
• Adobe Acrobat Reader
If you have successfully completed other Certificate III courses (or higher) in the past, please notify your Employment Consultant before enrolling for a course and be sure to provide them with the “Statement of Attainment” documents from your previous College.
Your Employment Consultant assess your eligibility and let you know if any Credit Transfers can be applied.
We are DHS compliant – our study schedules are flexible to support annual activity requirements of 25 or 15 hours per week.
Speak to your Employment Consultant who will be able to help you suspend or withdraw.
Once enrolled and after receiving approval, you will receive an email notification with your login details. Your Employment Consultant will let you know approximately how long it will be before you receive your login details.
As soon as you have been approved, you will be sent an email with your Username and Password, as well as a link to the course (https://login.mciinstitute.edu.au/)
If you do not receive the welcome email that has your login details:
1. Check that you have internet access (preferably using Wifi rather than data).
2. Make sure that you are using the correct URL, which is https://login.mciinstitute.edu.au/.
3. Check that you are typing in the correct email address in the Username field. Be careful if you copy/paste from your email, that it doesn’t by mistake include mailto: before your email address.
4. Make sure that you are using the password, and that you have included the capital letters, punctuation and symbols.
5. If possible, use Chrome as your browser.
To request a new password, select “Forgotten your username or password?”. After clicking that link, you’ll need to enter either your username or your email address so an email can be sent to you with a new password. Then, repeat the login process.
To enter your course, you just need to type login.mciinstitute.edu.au into your browser, and then enter your username and password.
To exit the course, all you need to do is tap the arrow next to your name on the top-right of the screen, and select “Log out” from the drop-down menu. Next, click the “close browser” button also on the top right of the screen.
When you’re logged in, go to your Dashboard.
On the right-hand side of the Dashboard, you’ll notice the section titled “REQUEST HELP”. This notifies your mentor that you need help. You must type in a subject heading and describe the help you need. Please do not leave these fields empty. When you’ve completed the form, just select “SUBMIT” and someone will get back to you.
The course is delivered online through our dynamic Learning Management System (eCampus) so you need access to a computer and the internet. This means you can study anywhere, anytime and at your own pace!
It would be a good idea to watch the video at the top of this page for a detailed tour of eCampus. It shows you step-by-step how to interact and complete activities and tasks.
When you first log in to the online portal (eCampus), you will need to accept our Terms and Conditions. There is a link to the Student Handbook on that screen.
Each qualification is made up of 2 semesters. Each semester is made up of a number of units. And each unit is made up of a number of lessons. Different units have a different number of lessons.
You can receive a “Statement of Attainment” for each unit you have completed and that has been assessed as competent by your assessor.
Once you have successfully completed all the units for your qualification, you will receive a Certificate for a Nationally Recognised Qualification, which is highly sought after by employers.
Successfully completed means each unit has been assessed as competent by your assessor.
Once all the unit are marked as competent, the processing for preparing your certificate will begin. It takes approximately a month for our Administration team to check everything and forward your file to the RTO Manager. Once the Compliance team approves it, your certificate is issued.
You will receive the hard copy of the certificate by mail.
As a full-time Work for the Dole/jobactive student, you are required to complete a minimum of 25 hours of study each week.
As a full-time or part-time Work the for Dole/jobactive student, if you complete your required studies before the end of the week, you’ll need to wait for the beginning of the next week to see the next week’s lesson or lessons.
With learning activities, the answer as well as the feedback about the answer, is provided immediately after you submit your answer. Even though you can re-do the questions, it’s not necessary – as you already have seen the answer.
If after completing the learning material for a lesson topic, you feel you need further information, it is a good idea to jump on the web for help. However, never just copy and paste text you find. Always paraphrase your answer, and remember reference the URL/website.
For the most part, there are 3 different types of questions:
1. Written answer questions
2. Questions where you need to perform a task, and then upload evidence (usually a screenshot, image or file)
3. Simulation roleplays where you need to video or audio record yourself performing a task according to specific requirements
Yes you do need to complete those questions – it is part of the requirements that all simulation roleplay tasks are completed.
Vocational education is specifically designed to help prepare people for work. Therefore every qualification that’s completed online requires students to perform certain tasks as though they are at work. This is why these simulation roleplays are included as part of the assessment questions.
You can ask a family member or friend to help you with these tasks. While you wait for someone who will be available to help you, you can continue completing the other assessment questions. You can also ask your employment consultant to help you do the simulation.
Unless a question specifically requests students to submit a video recording, you can use audio recording instead of video/webcam.
If the recording using webcam option doesn’t work on your computer, you can record the video or audio file using a smartphone and then upload the file. For example, on the iPhone, you can use Voice Memo (or similar).
Make sure you are logged in to your email on your phone.
1. Go to the file (audio or video file) on your phone and send it to your email. There is usually a “Share” button (could be an upward arrow), but that will depend on what phone you have. This will open your emails.
2. Enter your email into the “To” field and add a subject title if you want to.
3. Click “Send email”.
4. Retrieve the email on your computer and save the attached file onto your computer. Give it a descriptive filename and include your name in the filename; for example: Jo Brown Question 8_1.
In some instances, you need to upload evidence as part of your submission. This could be a Word document, an Excel spreadsheet, or a video or audio file. Follow these steps to add a file to your submission.
If this process doesn’t work, the issue may relate to the size of the file. In the case of a very large file, you could divide the file and insert multiple files for assessment. If you continue to have issues, please contact us.
Submitted questions are only sent to assessors once all the questions for a unit have been submitted. Once all the questions have been submitted for the entire unit – that is, all the assessment questions for all the unit’s lessons – the system will automatically send your unit to the assessor for marking.
It’s important to continue with your studies while you wait to hear from the assessor.
Allow approximately 2 weeks for the assessor to review your unit and provide feedback.
There are times when you may need to redo a question or questions. When this is the case, use the specific feedback to help you redo your answer. You may also need to revisit the learning material for the lesson.
With vocational education, there is no “pass” or “fail”. Rather, for each assessment question for a unit, you receive either a “Satisfactory” or “Not Yet Satisfactory” result from your assessor. Once all the questions for the whole unit receive a “Satisfactory” result, the unit is marked as “Competent”.
You have 3 attempts at getting a satisfactory result for assessment questions. After that, you may need to re-enrol for the course.
Try using Google Chrome or another browser. If you still have trouble, please log a ticket with us.
To raise a ticket, you need to fill in the request help section found on the right hand side in Moodle.
Different computers have different settings, so sometimes when you access the items under “Learning Material” including the Micros, it doesn’t appear to fit nicely on the screen.
After you open the micro, try and use “fullscreen” mode. You can find the button to the immediate left of the X (Close browser) button on the very top right of the screen.
If you can’t access a link from the Resources or Learning Activities, please don’t be too concerned. For broken links, you can either search online for the article, or you can just continue on to the next item.
If you are using a computer at your employment provider, you may find that the company firewall blocks some links. If this is the case, please don’t be concerned. You can just continue on to the next item.
In all cases, we would appreciate if you logged a ticket to let us know. To do so, use the “REQUEST HELP” section on your Dashboard.