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FAQs

On this FAQs page you will find many helpful tips to help you navigate your learning journey with student portal training videos and how to seek help if you cannot find the answer here.

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FAQs – Employment consultant

How does a student complete their certificate?

Our Certificate III Courses consist of multiple units of competency – when all units of competency are gained for the certificate the student will be issued their certificate.

What is a statement of attainment?

A statement issued to a person confirming that they have satisfied the requirements of a specified unit or units of competency. 

MCI can issue a statement of attainment to students that gain a unit of competency but do not go on to gain their full certificate.

What is a Unit of Competency?

A unit of competency is the specification of knowledge and skill, and the application of that knowledge and skills, to the standard of performance expected in the workplace as defined in a training package. 

Our Certificate III Courses consist of multiple units of competency – every assessment task in both the Core and Practical for a unit need to be satisfactory to gain the unit of competency.

A unit of competency is the smallest unit that can be assessed and recognised.

Where can I see a students progress?

Reports are sent weekly to consultants that have students with an active enrolment. If you are having trouble locating the report, please email [email protected]

Can a student change courses?

If a student has been enrolled into a course and has not yet commenced the coursework, we can arrange enrolment into a new course with no additional cost. 

Once a course has been commenced, course changes are generally not available.

Why can’t the student see their course when they login?

This can happen for 2 reasons

  1. The course was enrolled with a start date in the future and has not commenced.
  2. The course enrolment period has expired

For assistance with this please call us on 1300 414 252 or email [email protected]

How can I contact MCI for assistance with my student?

MCI offers multiple levels of support to ensure you get the help you need:

  • Call Centre Team – For assistance with login issues, navigating the platform, or general questions, please call 1300 414 252.
  • Help Team – For technical support and issue escalation, email [email protected].
  • Key Relationship Managers (KRMs) – Your local MCI KRM is available to support you – feel free to reach out anytime.
Can the student see how many hours they have completed?

The student can not see the AAR they have completed, this is available to Employment consultants via reports.

If a student completes their mandatory core assessment tasks for the week – they will meet their AAR requirement.

What if my student does not have a computer?

Most of the course can be completed on a mobile smartphone or tablet, however we do recommend using a laptop or PC where possible.

What support is available to help students?

MCI offers dedicated support to help students stay on track:

  • For assistance with login issues, navigating the platform, or general questions, please contact our Call Centre Team on 1300 414 252.
  • For technical issues or further support, email the MCI Help Team at [email protected].