On this FAQs page you will find many helpful tips to help you navigate your learning journey with student portal training videos and how to seek help if you cannot find the answer here.
Our Certificate III Courses consist of multiple units of competency – when all units of competency are gained for the certificate the student will be issued their certificate.
A statement issued to a person confirming that they have satisfied the requirements of a specified unit or units of competency.
MCI can issue a statement of attainment to students that gain a unit of competency but do not go on to gain their full certificate.
A unit of competency is the specification of knowledge and skill, and the application of that knowledge and skills, to the standard of performance expected in the workplace as defined in a training package.
Our Certificate III Courses consist of multiple units of competency – every assessment task in both the Core and Practical for a unit need to be satisfactory to gain the unit of competency.
A unit of competency is the smallest unit that can be assessed and recognised.
Reports are sent weekly to consultants that have students with an active enrolment. If you are having trouble locating the report, please email [email protected]
If a student has been enrolled into a course and has not yet commenced the coursework, we can arrange enrolment into a new course with no additional cost.
Once a course has been commenced, course changes are generally not available.
This can happen for 2 reasons
For assistance with this please call us on 1300 414 252 or email [email protected]
MCI has multiple levels of support for Employment Consultants.
MCI call centre team can assist with login issues, how to navigate & general questions. 1300 414 252
MCI Achieve mentor team can assist with course content based questions. [email protected]
MCI help team can assist with login issues and escalations. [email protected] MCI Key Relationship Managers – if you are unsure who is your local MCI KRM please email [email protected] and we will arrange for them to get in touch with you
The student can not see the AAR they have completed, this is available to Employment consultants via reports.
If a student completes their mandatory core assessment tasks for the week – they will meet their AAR requirement.
Most of the course can be completed on a mobile smartphone or tablet, however we do recommend using a laptop or PC where possible.
Students have access to two levels of support: